DIPLOMA IN HOTEL MANAGEMENT COURSE IN RAWALPINDI ISLAMABAD

The hotel management course in Pakistan 2024 diploma combines hands-on hospitality courses, including room division, reception, and restaurant operations, with foundational hotel management courses. Students can start in entry-level positions in the hospitality business with a HOTEL MANAGEMENT COURSE IN RAWALPINDI ISLAMABAD.

Hotel Management is a globally recognized professional career field and academic field of study. Degree programs such as a hospitality management business degree study, and/or certification programs formally prepare hotel managers for industry practice.

Most hotel establishments have a general manager who serves as the head executive, often referred to as the head of the hotel manager’s department, who oversees the various departments within the hotel, including middle managers, administrative staff, and a line-level supervisor.

Organizational charts and the size and classification of job positions vary by hotel size and function and are often determined by the hotel ownership and management company.

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DIPLOMA IN HOTEL MANAGEMENT COURSE IN RAWALPINDI ISLAMABAD

A diploma in hotel management course in Rawalpindi is for those who want to gain a competitive edge. and want to increase their job opportunities significantly. The course content aligns with each of the major core elements of hotel management, incorporating advanced skills, confidence, and industry-specific understanding with prior experience No skill is needed.

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DIPLOMA IN HOTEL MANAGEMENT COURSE IN RAWALPINDI ISLAMABAD Content

Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, and Policy.

Organization of the Hotel Workplace

Organization, nature, and purpose of organizations, mechanical theory of organization, human relations theory of organization. Systems Approach to Organization, Organization Structure, Informal Structure, Hotel Organization.

Staff Management in Hotels

Work charts, communication and coordination, staff management, monitoring workload, and work procedures, authority/chain of command, career structure.

Control Systems

Information sources and storage, creating and maintaining information, creating and maintaining control systems, types of control, production control, quality control, sales control, labor utilization control, material control, maintenance control, financial control, setting standards, and improvement Process, work-study, organization, and methods.

Front Desk Management (Reception)

Front Office Functions: Customer Service, Handling Complaints and Grievances, Understanding Communication, Communication Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self-Esteem and Empowerment, etc.

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Servicing Rooms and General Cleaning

Service Equipment Direct Purchase and Rental of Equipment Linen: Buying or Renting Fabric Selection, Texture, and Fiber Characteristics Linen Room Organization.

Building and Facility Management

Daily, routine, and planned preventive maintenance, recurring maintenance issues, safety, furniture, fittings, maintenance management, building maintenance, restrooms, and locker rooms.

Activities Management

A tour desk, gymnasium, events (e.g., weddings, balls, etc), in-house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, activity Management, and tourism

Food Service

Types of Food Service (e.g., Room Service, Bar, Restaurant, Coffee Shop, etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

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